Finance

Refunds coming after Australian Communications and Media Authority finds Telstra customers overcharged by $2.5 million

Telstra overcharged thousands of customers almost $2.5 million over a 12-year period, the telecommunications watchdog says.

The Australian Communications and Media Authority ordered the giant telco to lift its game and comply with federal billing accuracy laws.

Investigators found more than 10,000 customers were fleeced about $231 on average between February 2008 and February 2020.

Most were being provided an interim Telstra service at the time – usually a mobile phone – due to delays connecting or repairing their landlines.

Telstra has been told to lift its game after overcharging thousands of customers some $2.5 million. Credit: AAP

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