An elderly man sustained a broken shoulder and suspected brain injury after a faulty trolley caused him to tumble down a travelator at Coles, his lawyers claim.
Russell Stubbings, 85, says he has also been left emotionally shaken by the incident, and fears it will happen to someone else.
Stubbings was on his weekly grocery shopping trip at Coles in Brisbane suburb Norman Park.
CCTV footage, seen above, shows him falling down the travelator and laying prone on the floor as members of the public rush to his aid.
“That is very confronting,” Stubbings said after being shown the footage for the first time by 7NEWS.
“I mean, I’ve had nightmares about it, to be perfectly honest.
“Someone will get killed one day. It’s very disturbing.”
Stubbings claims the trolley failed to lock into the floor of the travelator, as it would do normally.
“The brakes were gone,” he said.
“So it took off.”
After losing his balance, he says he had no way to stop himself from falling.
“There’s no mercy going down that thing, I found out,” he said.
“There’s just nothing you can do. I tried to correct myself … and I couldn’t do it.
“It’s really affected me.
“Bottom line, we’ve got to get this situation fixed so no one else is affected.”
Shine Lawyers, who is acting for Stubbings, claims the wheels and braking mechanism on the trolley were worn and failed to lock into the travelator.
Lawyer Bobbie Owen has called on Coles to accept responsibility.
“It’s very serious,” Owen said.
“The medical evidence that we have is that Mr Stubbings has sustained a traumatic brain injury.
“He’s struck his head, as he’s fallen down.
“Coles has a duty to keep their shoppers safe from harm and injury, while they’re in their premises and while they’re using their shopping centre trolleys.”
Coles told 7NEWS its staff did apologise to Stubbings’ daughter Jodi at the time.
It would not comment further while the legal matter was ongoing.